TCN to Showcase Next Generation Call Center Platform During Customer Contact Week 2021

At the convention and exhibition, hosted by the International Center for Quality and Productivity (IQPC), TCN will host stand presentations and live demonstrations of its call center technology.

ST. GEORGES, Utah, December 9, 2021 / PRNewswire-PRWeb / – WHAT
Customer Contact Week (CCW), hosted by IQPC, is an online community for finding customer service and call center / contact center information. Their annual event welcomes executives within call and contact centers and customer service to discuss ideas, share best practices, and interact with a dynamic network of call center and customer management professionals. This year’s theme is “The Future of the Contact Center: A Forecast”.

In light of global events over the past year and a half, contact centers have had to undergo a decade of change to keep up with rapidly changing consumer demand. This event will explore new opportunities to use innovative technologies and create best practices to stay ahead of the curve.

During the exhibition, TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, will demonstrate the next generation of its flagship platform, TCN Operator, which launched earlier this year. Designed for the modern call center, TCN Operator features an intuitive interface and a comprehensive set of easy-to-use tools, automated agent tools and advanced applications that all work together to increase agent productivity and improve the customer experience.

In addition to providing an overview and demos of TCN Operator, TCN will also cover data management and compliance and discuss and display the benefits of agents using omnichannel tools.

OR
Booth # 401
IQPC Customer Contact Week 2021
CAESAR FORUM
3911 Koval Ln.
Las Vegas, Nevada 89109

WHEN
Dated: December 14 – 16, 2021

To find out more about this event, visit https://www.customercontactweekdigital.com/events-future-of-the-contact-center-a-roadmap?mac=CMIQ_OnlineEvents_Learn_Listing

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To learn more about TCN, visit https://www.tcn.com/

About TCN, Inc.
TCN is a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, business process outsourcing (BPO) companies and collection agencies. Founded in 1999, TCN combines a deep understanding of call center needs with a unique approach to pricing – no contracts, monthly minimums, or maintenance fees – that supports rapid scalability and instant flexibility to needs. changing business. TCN’s flagship contact center platform, TCN Operator, offers a comprehensive set of easy-to-use automated agent tools and advanced applications for omnichannel communications, workforce engagement , compliance & data management, integration & automation, intelligence, reporting & analytics & collaboration & accessibility. Its suite of compliance tools helps businesses meet the requirements of the Consumer Telephone Protection Act (TCPA) and other state and federal regulations, including new and updated debt collection rules issued. by the Consumer Financial Protection Bureau. TCN Operator integrates perfectly with the main APIs and is accessible to visually impaired agents. TCN is trusted by Fortune 500 companies and businesses of all sizes in many industries in many countries. For more information visit https://www.tcn.com/ and follow on Twitter @tcn.

Media contact

Michel tebo, Gabriel Marketing Group (for TCN), 571-835-8775, [email protected]

TCN SOURCE