Late last month, TTEC Services Commercial (“TTEC”) announced a data breach that the company says will affect more than 102,000 consumers. On December 8, 2021, TTEC released a data breach announcement explaining that an unauthorized third party encrypted certain company devices with ransomware. As a result, the names and Social Security numbers of consumers have been compromised. Data breaches such as the one reported by TTEC Services Commercial pose a serious risk of identity theft and other financial loss to all affected consumers.
If you are among those who have received a data breach alert from TTEC Services Financial, it is imperative that you take immediate action to protect your interests. Affected consumers may also be eligible for financial compensation in a data breach lawsuit if it appears that TTEC has mishandled their personal, identifying or financial information.
Can TTEC be held financially responsible to consumers for the recent data breach?
Would you turn your business over to TTEC Services if you knew your information would end up in the hands of an unauthorized person? Businesses have an obligation to consumers to protect their personal, identifying and financial information. In the event that a business mishandles consumer data, the business can be held liable for any resulting damage. However, the laws surrounding data breach liability are complex and there is no evidence yet that TTEC has mismanaged consumer information. Our data breach lawyers are currently investigating whether there is a possible class action lawsuit against TTEC Services Commercial based on the recent data breach. If you have any questions about your ability to bring a TTEC Services Commercial class action lawsuit, it is important that you contact a data breach attorney as soon as possible.
How to Protect Yourself from the TTEC Services Commercial Cyber Attack
Anyone who receives a data breach notification from TTEC Services Commercial is at greater risk of identity theft. However, while a data breach means that an individual’s personal information has been compromised, it does not necessarily mean that an unauthorized party has accessed or currently owns the information. Having said that, it is a risk that cannot be ignored. Therefore, it is important that you consider taking the following steps to protect yourself from the risk of identity theft:
- Read the entire TTEC data breach notification letter to determine what information, if any, has been compromised;
- Keep a copy of the notification letter for your records;
- Sign up for the free credit monitoring service provided by TTEC Services Commercial;
- Change all of your passwords online, using a unique password for each site;
- Regularly check your bank account and credit report for any signs of unauthorized activity, fraud or identity theft;
- Contact one of the three major credit bureaus to create a fraud alert; and
- Notify your banks and credit card companies of the data breach.
About TTEC Services Commercial
TTEC Commercial Services is a publicly traded company providing experienced customer service technology and related services. The company enables businesses to interact with potential customers throughout the shopping experience, focusing on promoting easy transactions and developing a positive brand image. TTEC Commercial Services is based in Englewood, Colorado and employs over 62,000 people.
Details of the commercial consumer data breach of TTEC services
According to the company’s most recent press release, on September 12, 2021, the company determined that someone had installed ransomware on devices used to store consumer information. After the cyberattack was discovered, TTEC conducted a further investigation which found that the unauthorized party had accessed company files between March 31, 2021 and September 12, 2021.
After reviewing the compromised files, on November 24, 2021, TTEC determined that the files contained the names and Social Security numbers of 102,858 people. On December 8, 2021, the company began sending data breach notification letters to all parties affected by the hack event.
Below is a copy of the data breach letter issued by TTEC Services Commercial (the actual notice sent to consumers can be found here):
TTEC understands the importance of protecting the information we hold, and the security of your information is a priority for us.
As TTEC previously disclosed, the company detected and resolved a cybersecurity incident in September 2021. In connection with the incident, a thorough investigation was conducted and we recently learned that the incident involved some of your information. This notice explains the incident, describes the actions TTEC took in response, and provides additional steps you can take to protect your information.
As soon as TTEC became aware of the cybersecurity incident, we immediately opened an investigation and cybersecurity companies that assisted other organizations on similar issues were engaged. We also informed the police and supported their investigation.
We have learned that there has been unauthorized activity on our network between March 31, 2021 and September 12, 2021. During this time, an unauthorized actor obtained files stored on some of our servers. We performed a careful review of these and other files on the servers on November 24, 2021 and determined that one or more of the files contained your [name and Social Security number].
As a precaution, we offer you credit monitoring and identity protection services through the IDX company at no cost to you. These identity protection services include one year of CyberScan credit and monitoring, a $ 1,000,000 insurance reimbursement policy and fully managed identity theft recovery services. These services are completely free to you, and signing up for this program will not hurt your credit score. For more information on the services, including instructions on how to activate your free one-year subscription, please visit https://response.idx.us/dataservices or call 1-833-325-1779 and use the registration code provided above. Please note that the registration deadline is March 6, 2022. For more information on Identity Protection and the actions you can take in response, please see the additional information provided with this letter.
We regret that this incident has occurred and apologize for any inconvenience. To prevent such a situation from happening again, we have taken steps to strengthen our security measures. If you have any additional questions, please call 1-833-325-1779, Monday through Friday, 7 a.m. to 7 p.m. Mountain Time.